Support
Questions about your days, visas or the app itself. We're here to help.
Need help?
Email us at apps.gexik@gmail.com — we usually reply within 48 hours. Include your iOS version and a short description of the problem, with screenshots if you can.
Email supportFrequently asked questions
How do I add a trip manually?
Tap the + button on the Stays screen, then enter the country, the entry date and the exit date.
How does the Schengen calculator work?
It counts your days in the 29 Schengen countries over a rolling 180-day window. The legal limit is 90 days in any 180-day period; Borderlog recalculates the window every day and shows the last day you can stay.
What is included in Premium?
Detailed visa rules for every country with eVisa exceptions and official application links, customs and passport validity information kept up to date through professional travel data, and PDF reports of your complete travel history for visa applications and tax records.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose Borderlog and tap Cancel Subscription.
Is my data private and secure?
Yes. All your data is stored only in your personal iCloud account. We never access, collect or share your travel history.
Can I export my data?
Yes. Premium users can export any period as a PDF report. All your trips are always visible inside the app as well.
How accurate is the location detection?
The app detects your current country from your location. For the best accuracy make sure Location Services are enabled for Borderlog in iPhone Settings.
What if I traveled before installing the app?
Add past trips with the + button on the Stays screen, rebuild them from the GPS tags in your photo library, or scan the stamps in your passport.
Which countries are in the Schengen Area?
There are 29: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
I found a bug. What should I do?
Email us at apps.gexik@gmail.com with the steps to reproduce it and screenshots if possible, so we can fix it quickly.
I have a feature request!
We love hearing from our users. Send your ideas to apps.gexik@gmail.com.